Cancellation & Refund Policy

This policy explains how payments, cancellations, and refunds work on AqiloPulse. It forms part of our Terms of Service.

How delivery works

This is a digital service — there is nothing to ship. Credits are added to your account as soon as a payment is confirmed, and a pulse is available the moment you buy it. If a payment succeeds but the credits do not appear, email us and we will resolve it.

Cancellation

• You can stop using the service, or request deletion of your account, at any time.
• There is no subscription to cancel: nothing recurs, and you are only charged when you choose to add credits or buy a pulse.
• Deleting a pulse does not return the credits it was bought with. Archiving keeps it — and everything it collected — without spending anything.

Credits

• Credits expire twelve months after purchase, and three months for any credit granted without charge. Expired credits cannot be reinstated.
• A pulse that reaches its response limit or the end of its period is not a failed purchase — it delivered what was bought, and everything it collected remains available to you.

Refunds

Credits are a prepaid balance usable only within AqiloPulse. They are non-refundable and non-transferable, and cannot be withdrawn or exchanged for cash, except where required by law.

If a payment is taken twice, or is taken without the credits appearing, email us and we will add the credits it should have bought.

How to raise a request

Email hello@aqilo.app within 30 days of the charge, with the payment reference and the account it belongs to. We will acknowledge within one business day and tell you the outcome within five.